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Page of Go. Quick Links. See also: User ManualSetup Manual. WD My Cloud. Table of Contents. Western digital my book external hard drive user's manual 10 pages.

How to Fix External Drive Blinking but Not Detectable Issue?

Page 4 Accessing Your Cloud Remotely Page 6: Important User Information Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition.

Your WD product information is found on the label on the bottom of the device. Serial Number Page 9: About The Learning Center Protect your personal cloud from unauthorized access with password protection available for every user. Page Package Contents Canada www. Page System Requirements Internet Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps. Page Pre-installation Instructions Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation.

wd my cloud light blinking

Rough handling, shock, or vibration can damage the device. Page 13 Connects the device to an AC adapter and the power outlet. Kensington For device security, the device is equipped with a security slot that security slot supports a standard Kensington security cable. Page Leds 2. Connect one end of the adapter into the power supply socket on the back of the device.

Plug the power adapter into a power outlet. The unit powers up automatically. Important: Wait for the WD My Cloud device to finish powering up approximately three minutes before configuring the device.

You will know it is ready when the LED stops flashing and turns solid blue. Use the following steps to download and run the installer, discover the device, and get started using it. Page 17 OS. Click Download Setup Software. Click Get Started. The installer discovers your device: 8.

Click Next. The Checking Your Device progress bar displays. Once you log in, your WD My Cloud device is mounted to your computer like a local drive, and your remote folders are available on any Mac or PC. Page 20 3. To add more accounts, click Add more users to add them here, or use the Add a User screen.

Page 21 5. Select your desired options, clearing the check box for any option you want to disable, and click Finish. It lets you access and manage content on your WD My Cloud devices easily. Take your computer to a different location and you stay connected to your personal cloud. The screen shots included here are from a Windows PC. Page 24 Note: To avoid displaying this screen again, select the Do not show this I understand message again check box.My WD external hard drive just suddenly stopped being recognized by my computer while I was watching a movie.

I dont know how or why my external HDD is not working. Its just been 2 months. The power light keeps blinking. The most annoying thing is that there is no reaction on my computer. I can't do any diagnostics since it doesn't show up at all. Looking for constructive support. I tried changing the USB wire and switching off the power and many other combinations. Does it show up under Disk Management; perhaps saying it is offline?

If it is there but offline, just right-click on the drive and select Online. Nope it does not show up on Disk Management and Device Manager. If it was appearing as something I could use some diagnostic to see what caused this.

Cheers bro :. I tried that, but when I assigned a letter is telling me that is not initialized, when I tryto initialized is telling me that is writte protected. So I go no where?

Any suggestions? Hello, have you tried the Data LifeGuard Diagnostics tools provided by western digital to check their drives? It could not hurt to try. Visit the next link and choose the drive you have. There should be the tool mentioned above for your model. Have you tried connecting drive to a different USB port?

Fix WD External Hard Drive Not Recognized/Working with Light On Error

Have you tried connecting it to a different computer? You could also uninstalling the USB drivers and restart your system. Once system restarts, USB drivers would be reinstalled and you could try to see if drive is recognized.

Other than that, followed the suggestions from previous poster. I plugged it in a different port and even tried different computers. The error you are getting may indicate one of three things: 1.

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A physical hardware fault with the hard disc 2. A problem with the driver software on the PC 3. Not enough power reaching the hard disc. I'd start by trying the hard disc on another PC if a desktop PC, plug into one of the sockets at the rear, they tend to have more power. If you still get the same error, then it's a problem with drive option 1 above.

Otherwise, you'll need to figure if it's problem 2 or 3 and proceed accordingly.I checked the router and I found that I am unable to access the dashboard anymore.

Can you guys face such issue before? First you need to determine which generation of My Cloud you have, a 1st generation Use link below. Hi CatoW, thank you for your advice. I have found that mine is second generation. The temperature is ok and the router is working properly, I replaced a new ethernet cable. So I think it might below reasons that red LED blinking. So what should I do next step? Hi Rac, I changed the ethernet cable and the light of rear port are green.

I think the connection is ok. However, I really mind the data inside because I use it as the backup, I might be wrong, I should use the portable external hard drive to store my data as before. I thought NAS is more reliable and safe. Hard drives can and do fail. This way if one drive fails the other drives of the multi bay unit remains accessible. Support Downloads Knowledge Base. German Spanish Italian French. HGST Support. My Cloud. A gen2 will also blink red when there is not network connection.

I replaced a router and plug in the different ports but the same issue. Almost despairing. Have you tried the 4-second and second resets? See the user manual for details. Time for serious measures…. Bennor January 22,am All rights reserved.Twitter Facebook Google Plus Linked in.

If that does not correct the behavior, and if the drive is also not detected by your computer, the blinking light is probably a symptom of a larger problem.

What is NAS? How to Choose the Best Drive? Play Enhance your gameplay. Upgrade Improve your storage. Hard Drives Browse internal drives. SSD Boost your performance. Rescue Rescue your data. Network Attached Storage.

The light on my external drive is blinking. What does it mean?

PC Gaming. Creative Professionals. Nytro Leverage flash storage. Exos Achieve greater capacity. Systems Deploy better infrastructure. Lyve Drive Built for the Datasphere. Lyve Labs. Data Security. Our Story. Seagate Champions. Software Downloads. What does it mean? Troubleshooting and links for when the light or LED on your external drive is blinking.

The behavior of the light or LED on your external drive can vary in meaning depending on the drive model. This article will provide numerous useful links for checking and troubleshooting this behavior.

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If your external drive's LED behavior has recently changed and particularly if the drive is no longer detected or has changed the way it interacts with your computerbegin troubleshooting by following these steps: Make sure the computer and external hard drive are powered on. Safely remove the drive from the computer if possible.

Disconnect the power supply plug from the external drive.

wd my cloud light blinking

Power off the computer. Disconnect the computer's power supply cord for 60 seconds. Reconnect the computer. Power on the computer.

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Connect the power supply to the external drive. Selecting a different country will clear your cart. Europe, Middle East, Africa. Americas AMER.So, about actually putting up a helpful article here…high time I did that rather than leave this thing up as a name billboard.

Either way my solution was very…um, how to put this; unorthodox and not straightforward. This problem still occurs even after a whole year that I came across my hotfix. And as such, Yorina and Dyma are here to help walk you through this. It was November I plucked a 3TB off Amazon and promptly set it up Thanksgiving morning. All seemed well I started to offload data onto the drive on the following days. Come the last day in November at AM.

My home baked solution? Reboot the drive. So I walked over to do so and found. Worried was an understatement. Immediately I knew something was wrong and looked up the error. As I accessed the dash and saw what the manual had to say I realized this was quite serious.

What had me worried was that most of the data I had copied was non-replaceable; and I had already deleted it off the origin drive. So off to support I went. Long story short with my chat to support and from the manual, the drive was returning a Code error in the dashboard. Meaning something was wrong with the data volume when the drive was rebooting and it was unable to link and show it on the network. They put in a support ticket in for a replacement drive. While that was all good and dandy I still had my data on that drive.

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I had visited the WD Community forums for help you can see my plea for help here but as this drive was relatively new there was barely any information on what even to do to fix it. Factory wiping the drive. This was not an option. I took a crash course in SSH and navigating Linux via command prompts, drinking lots of coffee and soda for three days straight and staring back at printed logs.

But from all that I read and some obscure Ubuntu forum I finally came up with a solution to gain access. Yorina: Please! Is this whole post a story or are we going to actually tell people how to do this? Not responsible for the screw-up of your drive if you make a mistake.

This is under the assumption that the situation was closely identical will go into details down later. You also permanently mess up the firmware on this drive when you do this.I then decided that I should simply reset it and I did, and it took another few hours not talking to me; I learnt my lesson. Your other choice is to kick it, but then you have to glue the pieces together and send it into WD for a replacement unless your gluing job is so terrible then they will refuse to replace it.

I did factory reset through UI and white light is blinking on me for 20 hours now. I tried button reset a couple of times now. If the NAS rebooted already, it is still working on it. Give it another 20 hours for good measure, then unplug the power and plug it back in.

I had done system only reset. I gave it another 48h or so just for a small hope of saving it. For anyone who is inclined to use the reset function, I advise not to use it without fully backing up the drive. Blinking white light for hours. I hard rebooted by pulling power cord, counting 10 seconds, then plugging back in. I finally got the drive to respond after pulling power cord. Removing external drive USB cable. Then reinserting power cable. I was able to reconnect in minutes. I followed the steps you outlined to a T.

When I plugged the ethernet cable into the My Cloud, the light stayed white and steady for almost 2 minutes then started blinking. Is there anything else I can do? Did I break my My Cloud by hooking it up to a new modem? Or just by unplugging it? This thing seems awfully temperamental. Am I missing a step?The drive does not show on the network, neither on my notebooks, my cellphones or smartvs.

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Everything seemed up-to-date. I do not know it the drive downloaded and try to install a new firmware version. Was a new firmware just released during the last week? So far I managed to manage my anxiety of reseting, trying opening the case, etc, but I need to access my data! Can someone please help me on what to do? Would it help to connect the drive to a notebook via a USB cable?

But that would mean, that I would have to unplug the drive first. Doing this should show me locally the drive immediately? Mine was working perfectly before then.

Western Digital WD My Cloud Personal Cloud Storage In-Depth Review - 2TB 3TB WDBCTL0020HWT-NESN

I have tried to connect the drive directly to my PC i. Are you saying you could not see it in your network on your router? Do you use Linksys Smart Wi-Fi? When this happened did you check to see what the LEDs on the rear were doing, if anything and what was happening on your router for the My Cloud connection?

What is showing on those LEDs now? I do see it connected on the router port. If I disconnect it or move it, I see the connection physically showing on the router, NOT on the Lynksys wi-fi dashboard. The lights on the drive ethernet port, the bottom is always on, the top is almost always on, but it flashes, as if its trafficking…. Pepegrillo It sounds like you have a second generation My Cloud.

wd my cloud light blinking

Look at this information and the User Manual for your generation of My Cloud. If the led is not flashing yellow on a gen1 or red on a gen2. The My Cloud is connected to the network. You should be able to ping the device. Worst case scenario, if I lost the data, I would, at least, like to be able to reset to factory the drive and set it up once again…. The only leds are: Flashing Blue on the front which is the power led as wel Green on the Ethernet port, No yellow, no red.

They are designed and intended to be connected to the local network using the Ethernet port on the back of the My Cloud enclosure. Now I did a 40 second reset, still blue light flashing, 2 hous after. So… I guess that this did not solve anything A Is the drive still trying to rebuild the image?

B What happens if I now unplugged the drive? Does it matter?